The company’s decision comes after a video showing that the hotel still refused to take reservations from the agencies.
Global hospitality company Hilton will remove a Minnesota hotel from its network, after a video surfaced indicating it still refused to house agents from the Department of Homeland Security (DHS) despite the hotel saying it had addressed the problem.
Employees at the Hampton Inn in Lakeville, Minnesota, had canceled reservations for the federal agents this past week, saying in an email that they were “not allowing any [Immigration and Customs Enforcement] or immigration agents to stay on their property.”
DHS posted about the situation on social media on Jan. 5, alleging “a coordinated campaign in Minneapolis to REFUSE service to DHS law enforcement.”
NO ROOM AT THE INN!@HiltonHotels has launched a coordinated campaign in Minneapolis to REFUSE service to DHS law enforcement.
— Homeland Security (@DHSgov) January 5, 2026
When officers attempted to book rooms using official government emails and rates, Hilton Hotels maliciously CANCELLED their reservations.
This is… pic.twitter.com/qKMKypGtzi
The hotel’s management company, Everpeak Hospitality, issued an apology after the incident came to light, saying it “moved swiftly to address this matter as it was inconsistent with our policy of being a welcoming place for all.” Everpeak’s statement also said “it was in touch with the impacted guests” to make sure they were accommodated.
But on Jan. 6, Hilton said it would sever ties with the hotel, as concerns about the issue remained.
“The independent hotel owner had assured us that they had fixed this problem and published a message confirming this,” Hilton said in a statement posted to X.
Statement from Hilton on a recent video pic.twitter.com/W8DWUTWD7f
— Hilton Newsroom (@HiltonNewsroom) January 6, 2026
“A recent video clearly raises concerns that they are not meeting our standards and values. As such, we are taking immediate action to remove this hotel from our systems.”
The company added that it was engaging with its franchisees to prevent the situation from happening.
The company was referencing a video in which influencer Nick Sotor posed as a government official trying to book 10 rooms for DHS agents, but was refused by a front desk employee.
🚨 BREAKING EXCLUSIVE: I went into the Minnesota Hilton who “apologized” for banning DHS agents, and EXPOSED them for CONTINUING to ban DHS agents@HiltonHotels has decided they want the FULL BUDLIGHT treatment at this point.
— Nick Sortor (@nicksortor) January 6, 2026
Hilton’s operator, Everpeak, STRAIGHT UP LIED in… pic.twitter.com/3g97P7okpz
“Even the FRONT DESK manager said he had spoken with the owner shortly before I walked in around 10:50 pm, and confirmed the ANTI-DHS POLICY REMAINED IN EFFECT,” Sotor wrote in an X post accompanying the video.
Sotor informed the employee of Hilton’s statement, but was still unable to book the room after the hotel’s owners did not answer a phone call for clarification.
Sotor ended the video by saying that Hilton would get “Bud Lighted,” i.e., boycotted.
