Social Security Inspector General to Audit Agency’s Wait Times, Customer Service

Contact Your Elected Officials

The letter was made public by Sen. Elizabeth Warren this week.

The inspector general’s office for the Social Security Administration (SSA) indicated in a newly released letter that it has initiated an audit into the agency’s metrics on wait times.

Michelle Anderson, the acting inspector general of the agency, responded to a question from Sen. Elizabeth Warren (D-Mass.) that the investigation was opened last month, according to the letter dated Aug. 21. The letter was made public by Warren’s office in a news release issued on Wednesday.

“SSA OIG expectation is we will be able to obtain the necessary information in an expedited manner to address the issues you raised in your letter and complete this audit before the end of the calendar year,” Anderson wrote in her letter to Warren. She also said she spoke with agency Commissioner Frank Bisignano about questions raised by Warren.

Anderson further said that after meetings “between our staffs,” she signed off on an audit of the agency’s telephone metrics. The investigation will look into the accuracy of the SSA’s service metrics as well as the “extent of performance changes during Fiscal Year 2025, including the factors that may have contributed to those changes,” she said.

Bisignano, who took over the agency in May after he was confirmed by the Senate, has said that he would improve the agency’s customer service, telephone wait times, and improve on organizational structure at the agency.

In statements released on the SSA’s website, the agency has said that it has made improvements in wait times and efficiency since the changes were initiated.

However, Warren said in her statement this week that an investigation in June “found that wait times averaged nearly an hour and 45 minutes, with maximum wait times exceeding three hours” and attempted to refute statements made by the agency.

The “SSA continues to report that wait times are eight minutes — a number incompatible with SSA’s own public data, the results of Senator Warren’s investigation, and other independent reporting,” added Warren’s office.

Last month, Bisignano sent a letter to Warren that disputed allegations she made about wait times and said that the SSA is currently undergoing “a customer service turnaround after four years of long wait times and record backlogs” under the Biden administration.

Bisignano further said that Warren did not express any interest in what he said were longer wait times or customer service issues under the previous administration and that his “focus is improving customer service in an agency that, despite the efforts of its dedicated public servants, has struggled for many years.”

By Jack Phillips

Read Full Article on TheEpochTimes.com

The Epoch Times
The Epoch Timeshttps://www.theepochtimes.com/
Tired of biased news? The Epoch Times is truthful, factual news that other media outlets don't report. No spin. No agenda. Just honest journalism like it used to be.

The hard truth of pretual social change

History shows us a progression of dominant social structures, each one born from innovation and is eventually replaced by another.

British Court: Migrants Officially Supplant Natives in ‘Hierarchy of Rights’

So-called “asylum seekers” (economic migrants) enjoy superior rights to British people in Britain as defined by the European Convention on Human Rights.

Paid Protesters Money Sources Exposed

Journalist Nate Friedman uncovered that a New York City protest was staged, featuring paid demonstrators with pre-made signs rather than organic activism.

Preying on Prayer

Progressive Leftists have long mocked prayer, and after the Minneapolis school shooting, they again dismissed it as useless and for the weak-minded.

Epstein’s Democrat’s Protection

Does Trump know what's in the Epstein files? Has he seen videos? Is he protecting the Office of the President because of former President Clinton?

2 Teens Arrested in June Killing of Congressional Intern in DC, US Attorney Says

Two teens were arrested for the June murder of a congressional intern in Washington, D.C., U.S. Attorney Jeanine Pirro announced.

FDA Going to Release Report on Child Deaths From COVID Vaccines: Commissioner

FDA is releasing a report detailing an investigation its conducting into deaths among children from COVID-19 vaccines, agency’s commissioner said.

White House Plans to Host UFC Match in June

The Wall Street Journal reported the June cage match, which a White House official confirmed to The Epoch Times, without providing additional detail.

475 Detained in Immigration Enforcement Operation at Hyundai’s Georgia Megasite

Work at Hyundai’s Georgia EV plant was halted after federal authorities detained hundreds of workers in a large immigration enforcement operation.

Trump Sends Warning to Venezuela After US Military Strikes Boat Allegedly Carrying Drugs

President Trump sent a warning to Venezuela after the U.S. military struck what the administration says was a boat carrying drugs in the Caribbean.

Vance Says ‘No Immediate Plans’ to Deploy National Guard to Chicago

VP Vance said admin has “no immediate plans” to deploy National Guard to Chicago, after President Trump remarks indicated such deployment could happen.

Trump to Host Poland’s New President Nawrocki at the White House

President Donald Trump will host Poland’s newly elected president, Karol Nawrocki, at the White House on Sept. 3.

Trump Announces Space Command Moving to Alabama

“I am thrilled to report that the U.S. Space Command headquarters will move to beautiful Huntsville, Alabama,” President Trump said.
spot_img

Related Articles

Popular Categories

MAGA Business Central