Nearly 3 in 4 Americans leave medical appointments confused, but you can be the one who gets real answers.
Have you ever left the doctor’s office feeling more confused than when you walked in? Nearly three out of four Americans say they have. Many hesitate to even raise their real concerns during the appointment.
In today’s hurried health system, the patients who fare best aren’t necessarily the wealthiest or luckiest—they’re often the most prepared. They’re the ones who arrive with specific goals and make their needs known. In medicine, being your own advocate isn’t optional. It’s survival.
You Belong at the Table
For many people, seeing the doctor means listening quietly and following orders. That’s changing. National guidelines now call for “shared decision-making,” where doctors bring their expertise and patients bring their values and preferences.
The result is better care. Studies show patients who prepare questions and share their preferences are more likely to understand their options and feel satisfied with their choices. Better care leads to better outcomes.
“Doctors appreciate when patients are engaged and prepared,” Dr. Dorothy Serna, an internal medicine physician, told The Epoch Times. “They remember the people who bring a list of concerns and want to understand their options.”
The key, Serna emphasizes, is “coming in with your story ready”—because your time with the physician is limited and every minute counts.
9 Ways to Make the Most of Your Visit
Going to the doctor can feel rushed and impersonal. Most appointments last about 15-20 minutes, a window squeezed even further by the documentation doctors must complete to get paid. That leaves little time for you, unless you walk in ready to make every minute count. Here’s how to get more out of every appointment:
| 1. Set the Agenda Immediately |
| 2. Know Who Is in the Room |
| 3. Bring a Concise, One-Page Medical History |
| 4. Bring Backup |
| 5. Ask Until You Understand |
| 6. Record Your Visit |
| 7. Push Beyond the Protocols |
| 8. Learn the Lingo |
| 9. Follow Up After the Visit |
1. Set the Agenda Immediately
Walk in with a short agenda, not a script. Lead with your top two or three concerns, say them at the start, and ask for a few minutes of uninterrupted listening.
“Bring a list of your top three things that matter most and share them right away,” Dr. Marc Lato, a family physician and patient advocate, told The Epoch Times. The first few minutes matter most. Raise your priorities at the start, before the visit takes another direction.
A 2018 study found that patients with a prioritized agenda were more likely to have their most important issues addressed. Both doctors and patients said the practice made visits more productive.
​​“When I first started out in medicine, I hated lists. I love lists now,” one surveyed physician said. A list, he said, helps prevent the dreaded “by the way” question just as the doctor is walking out the door.
2. Know Who Is in the Room
Most visits start with a medical assistant who checks your weight and vital signs. They get you into the system but may not be trained to answer detailed health questions.
Registered nurses, on the other hand, can explain instructions, help with prescriptions, and translate medical language into plain English. If you’re uncertain about something, ask the nurse.
When your main provider—doctor, nurse practitioner, or physician assistant—enters the room, make that your moment to raise your biggest concerns. Unlike registered nurses, nurse practitioners and physician assistants can diagnose, prescribe, and order tests, making them key players in your care.
3. Bring a Concise, One-Page Medical History
Think of your health record like a résumé. Highlight what matters and keep it concise.
Most doctors don’t have access to your full chart. Records are often scattered, which means you have to be the keeper of your medical story. Research shows that patients—especially older adults—who maintain personal health records have better outcomes.
The best tool is a one-page summary that includes your main concerns, new symptoms, allergies, a medication list —including supplements—and recent test results. Add a brief directory of your care team if needed. Leave the stacks of paperwork at home.
“If some patients come in with their visit summaries from another doctor in a folder, I’m like, bless you,” said Serna. “Is it their job? No, the doctor should send it. But is it great when they do? Absolutely.” Having it all on one page saves time, prevents mistakes, and helps your doctor focus on treatment instead of detective work.
By Sheramy Tsai
