Buffalo 911 Dispatcher Fired After Hanging up on Tops Employee During Shooting

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A 911 operator has been fired after being accused of hanging up on a woman calling from inside the Tops supermarket during the mass shooting that killed 10 people and injured three more in Buffalo on May 14.

During the shooting, the storeโ€™s assistant office manager, Latisha Rogers, called 911 and was allegedly chided by the operator for whispering while hiding from the gunman, she told local media.

โ€œShe was yelling at me, saying, โ€˜Why are you whispering? You donโ€™t have to whisper,’โ€ Rogers told Buffalo News.

โ€œAnd I was telling her, โ€˜Maโ€™am, heโ€™s still in the store. Heโ€™s shooting. Iโ€™m scared for my life. I donโ€™t want him to hear me. Can you please send help?โ€™ She got mad at me, hung up in my face.โ€

Feeling like the operator โ€œleft me to die,โ€ Rogers scrambled to phone her boyfriend to ask him to contact the police, she told the outlet days after the incident.

When Rogersโ€™ claims first came to light, Erie County Executive Mark Poloncarz told a press conference on May 18 that it was their intention to fire the operator who he said โ€œacted totally inappropriately, not following protocol.โ€

โ€œWe teach our 911 call takers that if somebodyโ€™s whispering, it probably means they are in trouble,โ€ he said.

After putting the 911 operator on administrative leave, the Erie County Department of Personnel fired her on Thursday after a disciplinary hearing, spokesperson Peter Anderson said in a statement obtained by NBC.

โ€œThe individual, who was the subject of a disciplinary hearing yesterday, is no longer employed as a police complaint writer for Erie County,โ€ Anderson said.

โ€˜Caught at Sceneโ€™

The 18-year-old gunman Payton Gendron has since pleadedย not guiltyย to hate-motivated domestic terrorism and other charges for allegedly targeting black people when he opened fire in the store. Authorities have said he was an avowed white supremacist.

Byย Caden Pearson

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