Amazon will pay a $2.5 billion settlement to resolve a case alleging it misled millions of customers into purchasing Prime subscriptions.
Amazon has agreed to pay $2.5 billion to settle a Federal Trade Commission (FTC) case alleging the company misled customers into signing up for its Prime subscription service and made it difficult for them to cancel.
On Sept. 25, the FTC announced that Amazon will pay $1 billion in civil penalties—the largest in the agency’s history—and $1.5 billion in refunds to roughly 35 million customers affected by what the agency described as “deceptive Prime enrollment practices.” Eligible customers may receive up to $51 each. The settlement applies to customers who signed up for Prime via Amazon’s “Single Page Checkout” between June 23, 2019, and June 23, 2025.
In a statement, FTC Chairman Andrew Ferguson called the settlement a “monumental win. He said it returns billions of dollars to consumers while preventing Amazon from engaging in the same practices in the future.
“The evidence showed that Amazon used sophisticated subscription traps designed to manipulate consumers into enrolling in Prime, and then made it exceedingly hard for consumers to end their subscription,” Ferguson said in a statement. “Today, we are putting billions of dollars back into Americans’ pockets, and making sure Amazon never does this again.”
Amazon did not admit wrongdoing as part of the settlement. The settlement was reached as Amazon was facing a federal trial over its potential violation of the Restore Online Shoppers’ Confidence Act and other consumer protection rules.
The FTC began investigating Prime enrollment practices in 2021 during the Trump administration, and the lawsuit that led to the federal trial was filed in 2023 under former Chair Lina Khan.
The FTC accused Amazon of using manipulative web designs to enroll tens of millions of users in Prime without clear consent and making cancellation intentionally difficult.
Internal Amazon documents referenced by the agency described the process as “Iliad,” likening it to the lengthy siege in the Greek epic, and noted employees referred to subscription tactics as “a bit of a shady world” and “an unspoken cancer.”
The settlement resolves the FTC’s case regarding deceptive enrollment and cancellation practices, but Amazon faces another federal lawsuit in which the agency, joined by attorneys general from 17 states, is accusing the company of monopolistic practices in e-commerce. That trial is scheduled for early 2027.
